Support

Stuck on something? We're one email away.

You don't need an account, a login, or a ticket portal to reach us. Email a real person and we'll help you get Slacking working the way you want.

Replies within 2 business days No account required Free & Pro users alike

The fastest way to reach us

Email support

Questions, bugs, billing, feature requests — anything. One person on our team reads every message.

peter@probat.ai
Email us

Opens your own mail app — nothing to sign up for.

Help us help you faster

What to include

Not required — but these details usually mean we can fix things on the first reply.

  • What you were doing when it went wrong, and what you expected to happen.
  • A screenshot of the issue, if it's something you can see.
  • Your Chrome version and the extension version from the Slacking popup footer.

Chrome Web Store

Install, update, and read reviews. Reviews are public — but you never need an account to get support from us.

Common questions

Quick answers on sending, privacy, tone learning, and how the copilot drafts in your voice.

Privacy & data

Exactly what Slacking reads, what leaves your device, and what we never do with your data.

FAQ

Before you email

Can't find your answer? Email us →

Do I need an account to get support?
No. Just email peter@probat.ai from any address. There's no portal to register for, no forum login, and no third-party account required. This page is public and stays public — you'll never hit a sign-in wall to reach us.
How fast will I hear back?
We aim to respond to every support email within 2 business days, and usually much sooner. If you haven't heard from us, check your spam folder and feel free to reply to bump the thread.
Slacking isn't appearing in Slack — what should I check?
Slacking runs on Slack Web at https://app.slack.com, so make sure you're using Slack in the browser (not the desktop app) and that the extension is enabled in Chrome. A quick refresh of the Slack tab after installing usually does it. Still stuck? Email us a screenshot and we'll dig in.
Does Slacking ever send messages for me?
Never. Slacking drafts and inserts text into Slack's composer — you always review and press send yourself. It's an auto drafter, not an auto sender.
How do I manage or cancel my Pro subscription?
Open the billing portal from the Slacking popup to update payment details or cancel anytime — it's handled through Stripe. If you'd rather we sort it out, email us and we'll take care of it.
I have a feature request or feedback.
We'd love to hear it. Send it to peter@probat.ai — real product decisions get made from these emails.